RETURN TERMS

We are committed to providing users with a clear and reasonable return process. This return policy applies to all products purchased through this website. Please read the following carefully before requesting a return.

1. Return Request Period

Users may submit a return request within 30 days of receiving the goods.

Return requests submitted after this period may not be processed.

2. Acceptable Return Conditions

Goods meeting the following conditions are eligible for return:

The goods are in substantially intact condition.

There are no obvious signs of human-caused damage, severe signs of use, or malfunctions.

Accessories, packaging, and accompanying items are complete.

Return requests due to personal reasons, non-compliance with expectations, or differences in writing experience can be submitted within the specified period.

3. Situations Where Returns Are Not Supported

Returns may not be supported in the following situations:

Exceeding the return request period

The item has obvious damage caused by the user

Returned without following the proper return request process

Quality issues caused by improper use or storage

4. Return Process

The return process is as follows:
Contact us via email or phone to submit a return request

Wait for confirmation of return eligibility and return instructions

Return the item to the designated return address as instructed

We receive and verify the item’s condition

Items returned without confirmation may not be processed normally.

5. Return Address

After confirmation, please send the returned item to the following address:

39 CEDAR AVE
ARLINGTON, MA 02476
United States

Please ensure that the return package contains identifiable order information for smooth processing.

6. Refund Processing Time

After receiving and inspecting the returned item, the refund will be processed within 5–10 business days.

Refunds will be returned to the original payment method. The exact arrival time may vary depending on the payment institution.

7. Return Shipping Costs

If the return is due to personal reasons or subjective experience issues, the return shipping costs are usually borne by the user.

For returns due to product issues or incorrect shipments, the handling of related shipping costs will be explained separately.

8. Contact Us

If you have any questions about the return policy or return process, please contact us through the following methods:

Email: [email protected]

Phone: +1 (978) 824-9209