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You may check out all the available products and buy some in the shop
Return to shop- How to place an order?
You can directly select the desired products on the website and complete the order process. After successful order placement, the system will generate an order record for subsequent processing and inquiries.
- How long does it take for my order to be shipped after I place it?
Under the condition that the order payment is completed and the information is confirmed to be correct, the order will usually be processed and shipped within 1–3 business days.
- How long does delivery take?
The estimated delivery time for domestic orders is 5–7 business days.
The estimated delivery time for international orders is 7–20 business days, and the specific time may vary depending on the destination and customs clearance process.
- Do you support international shipping?
Yes, we support international shipping. International orders may involve customs duties, taxes, or clearance fees, which are borne by the user (if applicable).
- How to apply for a return?
To return an item, please contact us via email or phone within 30 days of receiving the goods to submit a return request. After confirmation, we will provide return guidelines and related instructions.
- How long does it take for a refund to be processed?
After receiving and inspecting the returned goods, refunds typically take 5–10 business days to process. The exact arrival time may vary depending on the payment method.
- What if there are problems with the goods?
If the goods you receive are abnormal, damaged, or do not match your order, please contact us as soon as possible after receiving them. We will assist in verification and provide appropriate solutions.
- Can I modify or cancel my order?
Once an order enters the processing or shipping process, it may not be possible to modify or cancel it. If you need to adjust your order, please contact us as soon as possible, and we will assist you according to the actual processing progress.
- What if I don’t receive a reply?
If you do not receive a timely reply after contacting us via email or phone, it may be due to a high volume of inquiries. We usually reply within 1–2 business days; please be patient.
- How do I contact customer service?
If you have any questions or need further assistance, please contact us through the following methods:
Email: [email protected]
Phone: +1 (978) 824-9209